Cancel Purchase

Your right to cancel

You have the right to withdraw from a purchase contract within 14 calendar days without giving any reason.

The withdrawal period expires 14 days from:

  • Physical goods — the day you (or a third party you nominate) take physical possession of the goods.
  • Multiple goods in one order — the day you take possession of the last item.
  • Services / subscriptions — the day the contract is concluded.
  • Digital content — the day the contract is concluded (see exceptions below).

How to exercise your right

To exercise the right of withdrawal, inform us using the form below. You will receive a confirmation by email once your request has been received.

Vollständigen Namen eingeben
Benutzername, mit dem du dich bei uns registriert hast.
Enter your order / invoice number.
Gib eine gültige Email-Adresse ein, um den Marktplatz nutzen zu können.